Refund and Returns Policy

Refund and Returns Policy

At Hong Kong Xiaoyuye Trading Limited, customer satisfaction is important to us. This Refund and Returns Policy outlines the conditions under which returns, exchanges, and refunds may be requested for clothing products purchased through our website or business channels.

Return Eligibility

Customers may request a return if:

• The item received is damaged or defective
• The item received is incorrect or differs significantly from the order placed
• The item is unused, unworn, and in its original condition
• The item is returned with original packaging, labels, and accessories, where applicable

Returned products must meet our inspection requirements before approval.

Non-Returnable Items

Returns may not be accepted for:

• Used, worn, washed, or altered items
• Products damaged due to misuse or improper handling after delivery
• Customized, personalized, or specially produced items
• Clearance, promotional, or final-sale products where specified

Return Request Process

To initiate a return request, customers should contact our customer service team and provide relevant order information along with a description of the issue.

Our team will review the request and provide further instructions if the return is approved.

Inspection and Approval

All returned products are subject to inspection upon receipt. Once the inspection is completed, we will determine whether the return qualifies for a refund, replacement, or exchange in accordance with this policy.

Refunds

If a refund is approved:

• Refunds will be processed using the original payment method whenever possible
• The approved refund amount may exclude certain fees where permitted by applicable laws
• Processing times may vary depending on payment providers and financial institutions

Exchanges

Where available, customers may request an exchange for eligible products. Exchanges are subject to product availability and approval after inspection.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us as soon as possible. We will review the situation and work to provide an appropriate resolution, which may include a replacement, exchange, or refund.

Return Shipping

Customers may be responsible for return shipping costs unless the return is due to:

• A defective product
• A damaged item received during delivery
• An error made by Hong Kong Xiaoyuye Trading Limited

Shipping responsibilities may vary depending on the circumstances of the return.

Order Cancellation

Order cancellation requests may be accepted before an order has been processed or shipped. Once an order has entered processing or shipment stages, cancellation may no longer be possible.

Policy Updates

Hong Kong Xiaoyuye Trading Limited reserves the right to modify this Refund and Returns Policy at any time. Updated versions will be published on our website.

Contact Us

For questions regarding returns, refunds, exchanges, or order-related concerns, please contact Hong Kong Xiaoyuye Trading Limited through the contact methods available on our website.